Give us access to your store
If we need to see your settings, we ask for a 4-digit collaborator request code. Never send your admin password.
Find your code
Section titled “Find your code”- In your Shopify admin, go to Settings, then Users (or Users & permissions if your store is not part of an organization).
- Click Security.
- Click the 4-digit code to copy it.
- Paste it into the optional field on the contact form.
Stuck? See Shopify’s help on collaborator accounts.
What happens next
Section titled “What happens next”- We send a collaborator request to your store.
- You approve it in your admin.
- We only look at what the problem needs. We tell you before we change anything.
Remove access
Section titled “Remove access”When the problem is solved, remove our account in Settings, then Users. You can also make a new code under Security. The old code then stops working.
Password-protected stores
Section titled “Password-protected stores”If your store has a storefront password, add it to the optional password field on the contact form. This is the password shoppers use, not your admin login.