Contact support

Fill in the form and we reply by email within 2 business days. We aim for 1.

• Hours: Monday to Friday, 9:00 to 17:00 Eastern Time. Closed on Canadian public holidays.
• You get: a confirmation email with a ticket number, right after you send the form.
• We help with: questions about your theme’s features and settings, and bugs in an unmodified theme theme.
• We do not help with: custom code, other apps, or Shopify admin and checkout problems. See the support policy.

Try this first

Search the help, read the FAQ or follow the troubleshooting steps. Many problems come from an app or a code change.

If the form does not work for you, email [email protected] with the same details.

About you and your store

First and last name * (required)

Email address * (required)

We reply to this address.

Store URL * (required)

Your myshopify.com address or your own domain, for example http://www.storename.myshopify.com.

Your request

Theme * (required)Choose your themePicante (hot sauce)Overdrive (streetwear)Pastille (skincare)

Theme version

Optional. Find it in Online Store, Themes, next to the theme name.

Subject

Optional. It becomes the subject line of our emails to you.

Description of the problem * (required)

What did you expect, what happened instead, and what steps lead to it? Up to 5,000 characters.

Screenshots

Optional. Up to 3 images (PNG, JPG, WebP, GIF or HEIC), 5 MB each.

Optional details that speed things up

Link to the affected page

Link to a screen recording

For example a Loom or YouTube link.

Storefront password

Only if your online store is password protected. This is the storefront password, never your admin password.

Collaborator request code

Optional 4-digit code so we can look at your store. How to find it.

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We use these details only to answer your request. Read the privacy notice and thesupport policy. By sending this form you confirm you have read the policy.

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