# Give us access to your store

Source: https://themes.spicydesign.ca/help/support/store-access/
Updated: 2026-11-12

How to share a collaborator request code so theme support can look at your Shopify store, and how to remove access. Never share your password.


If we need to see your settings, we ask for a 4-digit collaborator request code. Never send your admin password.

## Find your code

1. In your Shopify admin, go to **Settings**, then **Users** (or **Users & permissions** if your store is not part of an organization).
2. Click **Security**.
3. Click the 4-digit code to copy it.
4. Paste it into the optional field on the [contact form](https://themes.spicydesign.ca/help/support/contact/).

Stuck? See Shopify's help on [collaborator accounts](https://help.shopify.com/en/manual/your-account/staff-accounts/collaborator-accounts).

## What happens next

- We send a collaborator request to your store.
- You approve it in your admin.
- We only look at what the problem needs. We tell you before we change anything.

## Remove access

When the problem is solved, remove our account in **Settings**, then **Users**. You can also make a new code under **Security**. The old code then stops working.

## Password-protected stores

If your store has a storefront password, add it to the optional password field on the contact form. This is the password shoppers use, not your admin login.