# Support privacy notice

Source: https://themes.spicydesign.ca/help/support/privacy/
Updated: 2026-11-12

How Spicydesign.ca in Montreal handles what you send through the theme support form under Quebec's Law 25 and, for EU customers, GDPR.


We use what you send through the support form only to answer your request about your theme. We do not use it for marketing and we do not sell it.

## Who we are

Spicydesign.ca, Montreal, Quebec, Canada. We follow Quebec's private sector privacy law (Law 25). If you are in the EU, we also follow GDPR.

**Privacy contact:** email support@spicydesign.ca with "Privacy" in the subject. The person who answers is responsible for protecting your information.

## What we collect

- Your name, email address and store URL.
- Your message, subject and anything optional you add: theme version, style, links, screenshots, storefront password, collaborator request code.
- Your IP address, which our spam check sees so it can block bots.

## Why, and your consent

We collect it to answer your request, fix bugs and improve your theme and this help. By sending the form, you agree that we may use your information for that. You can withdraw your consent at any time by emailing us.

## Who handles it

- **Cloudflare** hosts this site and runs the spam check.
- **Resend** sends the form emails to us and your confirmation email.
- Our email provider stores the conversation.

These providers may store or process information outside Quebec, including in the United States. We only share what the request needs.

## How long we keep it

We keep support conversations for up to 12 months after the last message, then delete them. Screenshots stay inside that email conversation only.

## Your rights

- See, correct or delete the information we hold about you.
- Get a copy of it.
- Withdraw your consent.

Email us to use any of these rights. We answer within 30 days. You can also complain to the Commission d'accès à l'information du Québec. If you are in the EU, you can complain to your local data protection authority.

## Good to know

- Do not send your Shopify admin password. We never ask for it.
- You control collaborator access and can remove it in your Shopify admin at any time.
- We update this notice when our practices change. The date at the bottom shows the last update.