# Contact support

Source: https://themes.spicydesign.ca/help/support/contact/
Updated: 2026-11-12

Send a support request for your Shopify theme. We reply within 2 business days, Monday to Friday, 9:00 to 17:00 Eastern. No account needed.


Fill in the form and we reply by email within 2 business days. We aim for 1.

- **Hours:** Monday to Friday, 9:00 to 17:00 Eastern Time. Closed on Canadian public holidays.
- **You get:** a confirmation email with a ticket number, right after you send the form.
- **We help with:** questions about your theme's features and settings, and bugs in an unmodified theme theme.
- **We do not help with:** custom code, other apps, or Shopify admin and checkout problems. See the [support policy](https://themes.spicydesign.ca/help/support/policy/).

> **Try this first:** Search the [help](https://themes.spicydesign.ca/help/), read the [FAQ](https://themes.spicydesign.ca/help/faq/) or follow the [troubleshooting steps](https://themes.spicydesign.ca/help/faq/troubleshooting/). Many problems come from an app or a code change.
If the form does not work for you, email support@spicydesign.ca with the same details.

The support form has these fields (an asterisk marks required fields):

- First and last name *
- Email address *
- Store URL * (example: http://www.storename.myshopify.com)
- Theme * (Picante, Overdrive or Pastille)
- Theme version
- Subject (becomes the email subject)
- Description of the problem *
- Screenshots (up to 3 images, 5 MB each)
- Link to the affected page, link to a screen recording, storefront password, collaborator request code (all optional)

An automatic confirmation email with a ticket number is sent when you submit the form. Open the form in a browser: https://themes.spicydesign.ca/help/support/contact/